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APEC Small and Medium Enterprise (SME)
Seventh Ministerial Meeting
Bandar Seri Begawan, Brunei Darussalam
22-23 June 2000
ANNEX B
RECOMMENDATIONS
FROM THE APEC 2000 SME E-COMMERCE WORKSHOP IN BANDAR
SERI BEGAWAN
The APEC 2000 SME E-Commerce Workshop has made the following recommendations
to APEC SME Ministers, to help APEC SMEs embrace and utilize e-commerce:
- Access to information
Infrastructure
- Provide an environment that fosters/encourages investment in e- Business
by government and private enterprise.
- Assist in lowering Internet access costs along with the improvement of quality
of service for SMEs.
- Support an information infrastructure as a resource for SMEs through the
establishment of centres for expertise.
- Human Resources Development
- Respond to the existing "Human Resource Deficit" impeding development
of the knowledge-based Economy and recognize the need for new tools and skills.
- APEC Government give priority to the development of a national and regional
e-commerce human resource Master Plan with specific action items and time
frames.
- Emphasize public/private sector cooperation, which is of critical importance
to HR development in the Knowledge-based Economy.
- Trust and Regulatory
Environment
- Encourage self-regulation
whenever possible, but include minimum standards for trust in the marketplace.
- Modify and enhance policies
and laws that will foster a supportive environment for e- Business
and seek compatibility across jurisdictions.
- Encourage SME participation
in an active dialogue with governments and suppliers on issues including:
- Security, Consumer
Protection, Liability, Interoperability, Payment Mechanisms.
- Government and Business
Relationship
- Develop e- Government
to optimise services to SMEs; share information between governments to support
best practices adoption; and, proactively share information with SMEs on e-
Government initiatives
- Develop one-stop e-
Commerce Information Centres that provide the information Centres that
provide the information needed by SMEs
Undertake a regular and open assessment of e- Commerce readiness as
part of this process
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